THREAD’S TALE / STUDIO INFORMATION
Shipping Policy
Made-to-order timelines begin with an agreed brief.
LAST UPDATED · 4 OCTOBER 2026Digital design deliverables
Artwork, brand kits and other digital files are delivered through the method and schedule agreed in your proposal. Commissioned design work is not an instant-download product. File formats and any usage licences are confirmed with your scope.
Custom garments and physical samples
Making time and courier transit time are separate. We confirm fabric availability, development, fitting, completion date, dispatch arrangements and shipping costs in writing for each physical order. Bridal event dates should be shared at the enquiry stage.
Delivery address and tracking
Please confirm your address, contact number and receiving arrangements before dispatch. Tracking or shipment updates are provided where the selected courier supports them. Tell us promptly if you need an address change; a change after dispatch depends on the courier.
International delivery and pickup
International availability, import requirements, duties and delivery arrangements are checked for the destination before an order is accepted. Local collection is by prior agreement; this page does not advertise walk-in warehouse pickup.
Delays, transit damage and missing parcels
We will communicate known changes to the agreed schedule. Courier or customs delays can affect transit. If a parcel arrives damaged or is missing, email info.threadstale@gmail.com with your reference, tracking information and clear photographs so we can investigate and arrange the appropriate next steps.